FAQs

Orders & Shipping

How long does shipping take?
Delivery times vary depending on your location. Once your order is dispatched, you’ll receive a confirmation email with tracking information.

Do you offer express shipping?
Yes, express shipping is available at checkout. Delivery times will depend on your destination.

Can I change or cancel my order?
We process orders quickly, so changes or cancellations may not always be possible. Contact us as soon as possible, and we’ll do our best to assist.

Where do you ship?
We ship worldwide. For more details, check our Shipping Policy.

Returns & Exchanges

What’s your return policy?
You can return unworn items within 14 days of delivery. For full details, visit our Returns Policy.

How do I initiate a return?
Log in to your account and follow the return instructions. If you checked out as a guest, contact us for assistance.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return.

Products & Care

How do I find the right size?
Refer to our Size Guide for detailed measurements. If you need further help, reach out to us.

How should I care for my shoes?
Use a soft brush for suede and a damp cloth for leather. Avoid direct heat and store them in a cool, dry place.

Are your products sustainable?
We prioritize ethical materials and responsible production. Learn more in our Sustainability section.

Payments & Discounts

Which payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

Do you offer student discounts?
Yes, students can get a discount. Verify your status through a third-party service at checkout.

Can I use multiple discount codes?
Only one discount code can be applied per order.

Account & Technical Support

How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions.

Why isn’t my discount code working?
Check if the code is valid and meets the minimum order requirement. If issues persist, contact us.

How do I track my order?
Use the tracking link in your shipping confirmation email or log in to your account.

For more assistance, visit our Help Center.